Return and Refund Policy

At Kellan Gear, we are committed to ensuring your satisfaction with our photography equipment. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

• You may return items that are defective or damaged upon delivery.
• To be eligible for a return, you must contact us within 7 days of receiving your order.

2. Return Process

• To initiate a return, please follow these steps:
  1. Contact our customer service team  within 7 days of receiving your order.
  2. Provide your order number and a description of the issue (defect or damage).
  3. Our team will guide you through the return process and provide you with instructions.

3. Conditions for Returns

• Items must be returned in their original packaging and condition, including all accessories, manuals, and documentation.
• Products that show signs of use, wear, or damage (not due to manufacturing defects) will not be eligible for a return.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If your return is approved, we will issue a refund in the form of a credit for your future purchases at Kellan Gear. Cash refunds are not applicable as we operate exclusively on a cash-on-delivery basis.

5. Shipping Costs

• You will be responsible for any shipping costs associated with returning your item, unless the return is due to an error on our part.

6. Non-Returnable Items

• Certain items are non-returnable, including but not limited to:
  • Items that have been opened and used (unless defective).
  • Special orders or custom items.

7. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us: [email protected]